Senior Lxl

TaskUs

Not specified; not specified; competitive industry...
Senior trainer or l&d role experience
Contact center or bpo environment background
Instructional design methodologies like addie
The Senior Learning Experience Leader is responsible for maximizing the effectiveness and performance of call center agents through high-impact learning programs

Job Summary

  • The Senior Learning Experience Leader is responsible for maximizing the effectiveness and performance of call center agents through high-impact learning programs.
  • This role involves designing comprehensive training materials, conducting performance analysis, and providing data-informed coaching to drive key performance indicators.
  • TaskUs offers a People First culture with competitive salaries, comprehensive benefits, and opportunities for internal mobility and professional growth.

Matching Summary

The Senior Learning Experience Leader is responsible for maximizing the effectiveness and performance of call center agents through high-impact learning programs.

Salary

Not specified; Not specified; Competitive industry salaries and comprehensive benefits packages

Skills & Requirements

Must-have

  • Senior Trainer or L&D role experience
  • Contact center or BPO environment background
  • Instructional design methodologies like ADDIE
  • Training needs assessment and root cause analysis
  • Proficiency with Learning Management Systems
  • Data-driven performance diagnosis skills

Nice-to-have

  • Exceptional public speaking and facilitation skills
  • Experience mentoring junior trainers and SMEs
  • Ability to work in fast-paced environments
  • Strong analytical and critical thinking abilities
  • Knowledge of adult learning principles like AGES Model

Key Requirements

  • Bachelor's degree in Training, Education, Communications, or related field
  • [X] years of experience in Senior Trainer or L&D role
  • Expertise in instructional design methodologies such as ADDIE
  • Advanced proficiency in MS Office products or Google Workspace

Work Rights

Not specified

Tailored Resume

Cover Letter