Technical Support Engineer, Tier 2 Resupply

IR Jobs

Base: $32.97ph - $49.45ph; bonus/equity: not speci...
Fully remote
2+ years healthcare software experience
2+ years sql server experience
Troubleshoot complex software issues
The Technical Support Engineer, Tier 2 Resupply role at IR Jobs involves providing technical and engineering support for ResMed products, requiring expertise in SQL and experience in a healthcare software environment. The position is fully remote and offers a comprehensive benefits package alongside opportunities for professional growth and development

Job Summary

  • The role involves providing technical engineering support to customers and internal teams while maintaining high quality standards.
  • Candidates must utilize SQL Server to investigate device failures, design data scripts, and identify workarounds for software cases.
  • ResMed offers a comprehensive benefits package including health insurance, 401(k), and 15 days of Paid Time Off in the first year.

Matching Summary

Match Score: 85

The Technical Support Engineer, Tier 2 Resupply role at IR Jobs involves providing technical and engineering support for ResMed products, requiring expertise in SQL and experience in a healthcare software environment. The position is fully remote and offers a comprehensive benefits package alongside opportunities for professional growth and development.

Salary

Base: $32.97/hr - $49.45/hr; Bonus/Equity: Not specified; Benefits: Comprehensive medical, vision, dental, life, 401(k), ESPP, PTO

Skills & Requirements

Must-have

  • 2+ years healthcare software experience
  • 2+ years SQL Server experience
  • Troubleshoot complex software issues
  • Write SQL scripts and queries
  • Triage escalated customer cases

Nice-to-have

  • Experience with Brightree or Connect software
  • Knowledge of DME industry and medical billing
  • SaaS model experience
  • Strong analytical capabilities
  • Call center background

Key Requirements

  • Bachelor's Degree or Equivalent Experience
  • 2+ years of relevant work experience
  • Proficiency in Windows operating system

Work Rights

Not specified

Tailored Resume

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