Negotiate renewals and close commercial conversations
Act as primary point of contact for escalations
Execute targeted save motions for at-risk customers
This is a highly commercial, retention-focused role where you will run targeted save motions, negotiate renewals, and close commercial conversations
Job Summary
This is a highly commercial, retention-focused role where you will run targeted save motions, negotiate renewals, and close commercial conversations.
You will act as the primary point of contact for escalations, removing blockers that threaten renewal, and clearly articulating the value of the platform to secure ongoing commitment.
We’re looking for a motivated, commercially driven individual who thrives in a target-oriented environment.
Matching Summary
This is a highly commercial, retention-focused role where you will run targeted save motions, negotiate renewals, and close commercial conversations.
Skills & Requirements
Must-have
Negotiate renewals and close commercial conversations
Act as primary point of contact for escalations
Execute targeted save motions for at-risk customers
Influence decision-makers to retain revenue
Manage a risk pipeline and execute outreach sequences
Nice-to-have
Thrives in a target-oriented environment
Comfortable engaging customers at scale
Prioritizing based on revenue impact
Taking full ownership of contract continuity
Key Requirements
3+ years of relevant experience
2+ years' experience in SaaS Account Management, Customer Success or Sales
Bachelor’s degree with evidence of high achievement
Excellent written and verbal communications skills
Outstanding organizational, scheduling and time management skills