Sr. Analyst, Site & App Operations

Home Depot

**
4+ years ecommerce operations experience
Proficiency with analytics tools like quantum metrics
Strong understanding of end-to-end purchase flow
** The Sr. Analyst, Site & App Operations at Home Depot plays a pivotal role in optimizing the functionality of their website and mobile app, ensuring a seamless customer experience. This position involves collaboration with various teams to identify and resolve issues while developing processes to enhance operational performance. **

Job Summary

  • This role serves as a critical link between business, product management, technology, call centers, and vendors to resolve customer experience issues.
  • The position requires proactively identifying site-related issues and driving quicker resolutions based on severity by engaging appropriate cross-functional teams.
  • Candidates must create and implement operational processes to drive optimal customer satisfaction, revenue, throughput, and performance while defining SLAs.

Matching Summary

Match Score: 75

** The Sr. Analyst, Site & App Operations at Home Depot plays a pivotal role in optimizing the functionality of their website and mobile app, ensuring a seamless customer experience. This position involves collaboration with various teams to identify and resolve issues while developing processes to enhance operational performance. **

Skills & Requirements

Must-have

  • 4+ years eCommerce operations experience
  • Proficiency with analytics tools like Quantum Metrics
  • Strong understanding of end-to-end purchase flow

Nice-to-have

  • Experience collaborating with Product Management teams
  • Ability to communicate performance insights to leadership
  • Background in online retail environments

Key Requirements

  • Bachelor's degree in business administration or equivalent
  • 4+ years of eCommerce website engineering or operations experience
  • Must be legally permitted to work in the United States

Work Rights

Must be legally permitted to work in the United States

Tailored Resume

Cover Letter