It-supporter Med Stærkt Servicegen Hos Pwc Hellerup
PwC PricewaterhouseCoopers GmbH
Hellerup, Denmark
Experience with it support via phone and ticket systems
Proficiency with windows 11, microsoft m365, and apple iphones
Knowledge of itil principles for incident and service request management
This role involves providing comprehensive IT support to PwC employees nationwide through physical service desks and telephone hotlines
Job Summary
This role involves providing comprehensive IT support to PwC employees nationwide through physical service desks and telephone hotlines.
The team operates as a full-service IT partner handling first and second-level application support for approximately 3,200 employees.
Candidates must possess strong technical skills with Microsoft M365 and Apple devices while demonstrating excellent customer service in a fast-paced environment.
Matching Summary
This role involves providing comprehensive IT support to PwC employees nationwide through physical service desks and telephone hotlines.
Skills & Requirements
Must-have
Experience with IT support via phone and ticket systems
Proficiency with Windows 11, Microsoft M365, and Apple iPhones
Knowledge of ITIL principles for incident and service request management
Fluency in Danish and English written and spoken
Relevant IT education such as IT Supporter or Datatekniker
Nice-to-have
Interest in AV equipment, video meetings, and digital signage
Ability to quickly learn new applications in a dynamic environment
Experience with global collaboration across time zones
Strong problem-solving and user-centric communication skills
Key Requirements
Several years of experience in IT helpdesk functions
Relevant IT education (IT Supporter or Datatekniker)