It Service Manager

ING Hubs Philippines

Not specified
Incident, problem & change management
Service level agreement (sla) management
Itsm policies, standards, and governance
ING Hubs Philippines is seeking an IT Service Manager to oversee service strategy and governance, incident and change management, and continuous improvement initiatives. The ideal candidate will have 3-5 years of relevant experience, strong analytical skills, and a commitment to enhancing service quality in alignment with business objectives

Job Summary

  • Define and maintain ITSM policies, standards, and governance frameworks, ensuring alignment of IT services with business goals and regulatory requirements.
  • Provides oversight of Incident, Problem, and Change Management processes, leading Root Cause Analysis (RCA) using structured methods.
  • Responsible for driving data‑driven service enhancements, optimizing ITSM processes, and introducing automation and emerging technologies to improve efficiency and user experience.

Matching Summary

Match Score: 85

ING Hubs Philippines is seeking an IT Service Manager to oversee service strategy and governance, incident and change management, and continuous improvement initiatives. The ideal candidate will have 3-5 years of relevant experience, strong analytical skills, and a commitment to enhancing service quality in alignment with business objectives.

Skills & Requirements

Must-have

  • Incident, Problem & Change Management
  • Service Level Agreement (SLA) Management
  • ITSM policies, standards, and governance
  • Root Cause Analysis (RCA)
  • Service Strategy and Governance
  • ITIL best practices

Nice-to-have

  • Value Co-Creation
  • Customer-Centric Communication
  • Data-driven decision-making
  • Continuous improvement mindset

Key Requirements

  • 3-5 years of proven experience
  • Graduate or bachelor’s degree
  • ITIL Certified preferred
  • Experience with ServiceNow is a plus
  • Experience handling High Priority Incidents
  • Solid understanding of infrastructure, applications, and common enterprise technologies

Work Rights

Not specified

Tailored Resume

Cover Letter