Director Of Cx

Unum Group

Carlow, Ireland
Hybrid
End-to-end customer experiences
Customer-led strategy
Digital and operational experiences
A senior CX leader responsible for shaping, designing, and delivering end‑to‑end customer experiences within a Value Stream

Job Summary

  • A senior CX leader responsible for shaping, designing, and delivering end‑to‑end customer experiences within a Value Stream.
  • Partners with cross‑functional and senior leaders to shape the experience ambition, influence priorities, and co‑own customer and business outcomes.
  • Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement.

Matching Summary

A senior CX leader responsible for shaping, designing, and delivering end‑to‑end customer experiences within a Value Stream.

Skills & Requirements

Must-have

  • end-to-end customer experiences
  • customer-led strategy
  • digital and operational experiences
  • service design
  • customer journey orchestration
  • CX measurement and insight approaches

Nice-to-have

  • customer-obsessed culture
  • builds CX capability
  • inspire teams
  • cultivate a customer-first mindset

Key Requirements

  • Strong expertise in experience strategy
  • High analytical capability
  • Ability to influence senior stakeholders
  • Track record of embedding CX into delivery

Work Rights

Not specified

Tailored Resume

Cover Letter