This position provides contact center support for complaint handling and is responsible for adherence to department procedures, country specific privacy and regulatory guidelines while meeting customer expectations with a focus on overall customer experience and retention
Job Summary
This position provides contact center support for complaint handling and is responsible for adherence to department procedures, country specific privacy and regulatory guidelines while meeting customer expectations with a focus on overall customer experience and retention.
Evaluates and resolves product complaints worldwide per JJVC, FDA, ISO, SOX, and other applicable regulatory requirements.
Works in a cooperative and collaborative manner with fellow team members through constructive communication, flexibility, and exhibits a willingness to assist other team members.
Matching Summary
This position provides contact center support for complaint handling and is responsible for adherence to department procedures, country specific privacy and regulatory guidelines while meeting customer expectations with a focus on overall customer experience and retention.
Skills & Requirements
Must-have
Complaint handling and resolution
Adherence to regulatory guidelines
Customer experience and retention focus
Use of CHS and SAP systems
Multilingual communication in English, Spanish, Portuguese
Cross-functional team collaboration
Nice-to-have
Constructive communication skills
Flexibility and willingness to assist
Safety and environmental policy adherence
Key Requirements
2 years customer service/relations experience
Vocational, Certificate, Technical, or Associates education
Effective written and oral communication in English, Spanish, Portuguese