Customer Support Engineer (inference), India

Together AI

India, India
Competitive compensation; startup equity included;...
On-site
5+ years customer-facing technical experience
1 year support function in ai
Knowledge of gpu technologies and hpc
Together AI is seeking a Customer Support Engineer to provide technical support for their AI solutions, focusing on customer satisfaction and technical expertise. The ideal candidate will have a strong background in AI and GPU technologies, along with excellent communication skills

Job Summary

  • You will serve as the first line of defense supporting customers building training, fine-tuning, and inference solutions with Together AI.
  • The role requires transforming customer insights into action by identifying patterns to drive the company's roadmap for future models.
  • Together AI offers competitive compensation, startup equity, health insurance, and flexibility in remote work for the respective hiring region.

Matching Summary

Match Score: 85

Together AI is seeking a Customer Support Engineer to provide technical support for their AI solutions, focusing on customer satisfaction and technical expertise. The ideal candidate will have a strong background in AI and GPU technologies, along with excellent communication skills.

Salary

Competitive compensation; Startup equity included; Health insurance and other benefits

Skills & Requirements

Must-have

  • 5+ years customer-facing technical experience
  • 1 year support function in AI
  • Knowledge of GPU technologies and HPC
  • Familiarity with Kubernetes and SLURM
  • Strong Python, TypeScript, or JavaScript skills

Nice-to-have

  • Experience with Vast and Weka storage systems
  • Ability to explain complex concepts to non-technical stakeholders
  • Willingness to work holidays, nights, and weekends
  • Proactive approach to issue resolution
  • Collaboration across Engineering and Research teams

Key Requirements

  • 5+ years in customer-facing technical role
  • 1 year in AI support function
  • Foundational understanding of compute cluster administration

Work Rights

Not specified

Tailored Resume

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