Customer Service Manager

Jll Com Au

Cheshire, GBR
**
Manage customer service environment
Understand and apply project legal documents
Monitor operational service levels
** JLL is seeking a Customer Service Manager to lead service provision for a government client managing multiple educational premises in Cheshire, GBR. The role emphasizes excellent customer service, efficient issue resolution, and adherence to contract conditions, with an expectation for strong team management and performance monitoring. **

Job Summary

  • Provide and manage the provision of services to a single government client with multiple education premises.
  • Establish best practice through the entire support process and ensure issues are efficiently and effectively understood and resolved.
  • Manage the small Customer Service team and evaluate performance, ensuring all activities are carried out within the timescales according to the contract.

Matching Summary

Match Score: 75

** JLL is seeking a Customer Service Manager to lead service provision for a government client managing multiple educational premises in Cheshire, GBR. The role emphasizes excellent customer service, efficient issue resolution, and adherence to contract conditions, with an expectation for strong team management and performance monitoring. **

Skills & Requirements

Must-have

  • Manage customer service environment
  • Understand and apply project legal documents
  • Monitor operational service levels
  • Produce performance reports
  • Manage customer service team

Nice-to-have

  • Awareness of Health & Safety
  • Competence in IT disciplines
  • Flexible approach to work
  • Work to tight deadlines

Key Requirements

  • Understand contract conditions
  • Customer focus
  • Competence in Microsoft Word and Excel
  • Work to tight deadlines/targets

Work Rights

Not specified

Tailored Resume

Cover Letter