Specialist Ii , Customer Service

ASM International

Hsinchu, Taiwan
On-site
Sap sales order creation
Inventory reconciliation
Preventive maintenance scheduling
The role involves creating tracking reports to monitor customer parts, repairs, RMAs, and service request processing

Job Summary

  • The role involves creating tracking reports to monitor customer parts, repairs, RMAs, and service request processing.
  • Candidates will collaborate with business development teams to align on customer service level agreements for spares.
  • The position requires acting as a primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics.

Matching Summary

The role involves creating tracking reports to monitor customer parts, repairs, RMAs, and service request processing.

Skills & Requirements

Must-have

  • SAP Sales Order creation
  • Inventory reconciliation
  • Preventive maintenance scheduling
  • RMA processing
  • Cross-functional collaboration

Nice-to-have

  • Global operation alignment
  • Vendor relationship management
  • Data reporting accuracy
  • Customer service level agreements

Key Requirements

  • Experience with SAP systems
  • Knowledge of preventive maintenance cycles
  • Ability to facilitate cross-regional meetings

Work Rights

Not specified

Tailored Resume

Cover Letter