Receipting & Collections Officer

Mercy Health

Richmond, VIC, Australia
Hybrid
Manage overdue accounts portfolio
Strong written and verbal communication
Customer service and support focus
Mercy Health is a for-purpose organisation with over 10,000 dedicated, compassionate people providing care for people when they need it most

Job Summary

  • Mercy Health is a for-purpose organisation with over 10,000 dedicated, compassionate people providing care for people when they need it most.
  • The Credit Officer role involves ensuring all outstanding accounts, reconciliations, adjustments and refunds are processed and collected in a timely and effective manner.
  • Mercy Health values diversity and inclusion and encourages applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds.

Matching Summary

Mercy Health is a for-purpose organisation with over 10,000 dedicated, compassionate people providing care for people when they need it most.

Skills & Requirements

Must-have

  • Manage overdue accounts portfolio
  • Strong written and verbal communication
  • Customer service and support focus
  • Attention to detail and accuracy
  • Experience with Microsoft Excel
  • Negotiate payment arrangements

Nice-to-have

  • Experience in fast-paced complex environment
  • Excellent phone manners
  • Experience with Age Care/Home Care collections
  • Resilient and compassionate
  • Ability to escalate decisively

Key Requirements

  • Current Police Record Check
  • Working with Children Check
  • Proof of influenza and other vaccinations
  • Experience in collections or credit management

Work Rights

Must have valid work rights in Australia

Tailored Resume

Cover Letter