Advisor Ii, Technical Support (hybrid)

Concentrix

Alpharetta, GA, USA
Base: $30-34ph; bonus/equity: incentives align wit...
Hybrid – 3 days onsite, 2 days remote
U.s. citizenship required
Strong technical troubleshooting ability
Experience reading electrical schematics
Concentrix is seeking an Advisor II for Technical Support in a hybrid role based in Alpharetta, GA. The position focuses on providing exceptional customer service and technical support for client products, requiring strong troubleshooting skills and customer-facing experience

Job Summary

  • The role involves diagnosing and resolving complex hardware and software issues while communicating technical details clearly to customers.
  • Concentrix offers a hybrid work model with 3 days onsite in Alpharetta, GA, and provides extensive training and career growth opportunities.
  • Employees receive competitive compensation ranging from $30-34/hr plus incentives, along with comprehensive benefits including medical, dental, vision, and 401(k).

Matching Summary

Match Score: 85

Concentrix is seeking an Advisor II for Technical Support in a hybrid role based in Alpharetta, GA. The position focuses on providing exceptional customer service and technical support for client products, requiring strong troubleshooting skills and customer-facing experience.

Salary

Base: $30-34/hr; Bonus/Equity: Incentives align with performance; Benefits: Medical, dental, vision, 401(k), PTO, paid training

Skills & Requirements

Must-have

  • U.S. Citizenship required
  • Strong technical troubleshooting ability
  • Experience reading electrical schematics
  • Ability to diagnose complex issues
  • Customer-facing technical support experience

Nice-to-have

  • Bachelor's degree in engineering
  • Experience with 3D printing or additive manufacturing
  • Experience with Magics or Netfabb software
  • Eagerness to learn new technologies
  • Collaborative team player

Key Requirements

  • Must be a U.S. Citizen
  • Valid U.S. address for residence
  • Pass lifetime criminal background check
  • Electronics or mechanical systems experience
  • Structured troubleshooting skills

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter