Product Manager - Technical, AI Voice, Ring & Blink Customer Service Technology
Amazon
Hawthorne, CA, US
151,200.00 - 204,600.00 usd annually py
On-site
Product lifecycle ownership for voice ai
Amazon bedrock and llm architecture expertise
Cross-functional execution with engineering teams
Amazon is seeking a Technical Product Manager for its Ring and Blink AI Voice products, responsible for overseeing the entire product lifecycle from vision to operations. The role requires expertise in conversational AI and customer service technology, with a focus on data-driven product improvements and managing vendor relationships
Job Summary
This role owns the complete product lifecycle for Ring and Blink's AI voice agents, handling hundreds of thousands of customer calls monthly.
The position requires making informed tradeoffs across LLM architectures, prompt strategies, and dialog management designs in a rapidly evolving landscape.
Success is measured by containment, resolution rates, CSAT, and cost-per-contact outcomes while iterating weekly based on real production data.
Matching Summary
Match Score: 85
Amazon is seeking a Technical Product Manager for its Ring and Blink AI Voice products, responsible for overseeing the entire product lifecycle from vision to operations. The role requires expertise in conversational AI and customer service technology, with a focus on data-driven product improvements and managing vendor relationships.
Salary
151,200.00 - 204,600.00 USD annually
Skills & Requirements
Must-have
Product lifecycle ownership for voice AI
Amazon Bedrock and LLM architecture expertise
Cross-functional execution with engineering teams
Data-driven product improvement cycles
Vendor and platform partnership management
Nice-to-have
Experience with Amazon Connect and Salesforce
International market expansion knowledge
Strong consensus building across functions
Rapid iteration based on production data
Key Requirements
Strategic vision definition for multi-quarter roadmaps
Root cause analysis and failure mode identification skills
Ability to navigate technical complexity in AI infrastructure