Reservations Supervisor

Four Seasons Hotels Ltd

Florence, Italy
Base: competitive salary + wages; bonus/equity: no...
Reservations department operations
Opera pms system knowledge
Customer service phone etiquette
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture

Job Summary

  • Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
  • The Reservations Supervisor oversees daily operations, ensures service standards, manages staff productivity, and handles guest complaints in the absence of management.
  • The company offers competitive salary, comprehensive benefits, excellent training, employee discounts, and complimentary dry cleaning for uniforms.

Matching Summary

Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.

Salary

Base: Competitive Salary and wages; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package, employee discount, complimentary dry cleaning, employee meals

Skills & Requirements

Must-have

  • Reservations Department operations
  • Opera PMS system knowledge
  • Customer service phone etiquette
  • Staff scheduling and training
  • Handling guest complaints
  • Multitasking under pressure

Nice-to-have

  • Basic accounting skills
  • Third language proficiency
  • Positive can-do attitude
  • Strong leadership skills

Key Requirements

  • Minimum two years reservations experience
  • Excellent written and verbal communication in Italian and English
  • Legal authorization to work in Italy

Work Rights

Must hold legal authorization to work in Italy

Tailored Resume

Cover Letter