It Field Services

MKS Instruments

Not specified (assumed on-site due to the nature of the role)
On-site technical support and maintenance
Troubleshoot hardware software network systems
Install configure upgrade it equipment
MKS Instruments is seeking an IT Field Service Officer to provide on-site technical support, maintenance, and troubleshooting for clients. The ideal candidate should have strong problem-solving skills, a solid understanding of IT systems, and the ability to work independently while maintaining excellent customer service

Job Summary

  • The role involves providing on-site technical support, maintenance, and troubleshooting for client IT systems and hardware.
  • Candidates will handle purchase orders, manage inventory, and assist with network setup and configuration tasks.
  • The position requires strong documentation skills to maintain accurate records of all service activities.

Matching Summary

Match Score: 75

MKS Instruments is seeking an IT Field Service Officer to provide on-site technical support, maintenance, and troubleshooting for clients. The ideal candidate should have strong problem-solving skills, a solid understanding of IT systems, and the ability to work independently while maintaining excellent customer service.

Skills & Requirements

Must-have

  • on-site technical support and maintenance
  • troubleshoot hardware software network systems
  • install configure upgrade IT equipment
  • process track purchase orders
  • assist with network setup configuration

Nice-to-have

  • excellent problem-solving skills
  • strong verbal written communication
  • patience empathy for user issues
  • ability to lift carry equipment
  • willingness to travel regularly

Key Requirements

  • CompTIA A+ certification advantageous
  • Network+ or MCITP certification advantageous
  • Experience with purchase order management
  • Ability to work independently
  • Willingness to travel to client sites

Work Rights

Not specified

Tailored Resume

Cover Letter