Associate, Payroll Client Services - Sat- Wed - Amer

weareecom.io

Americas
$19,650—$44,200 usd pm
On-site
Payroll customer service experience
Robust understanding of regulatory requirements
Exceeding customer expectations
Remote is seeking an Associate for their Payroll Client Services team to work from Saturday to Wednesday. The ideal candidate should possess experience in payroll customer service, strong communication skills, and a dedication to customer satisfaction

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 85

Remote is seeking an Associate for their Payroll Client Services team to work from Saturday to Wednesday. The ideal candidate should possess experience in payroll customer service, strong communication skills, and a dedication to customer satisfaction.

Salary

$19,650—$44,200 USD

Skills & Requirements

Must-have

  • payroll customer service experience
  • robust understanding of regulatory requirements
  • exceeding customer expectations
  • experience with Zendesk, Slack, and Notion
  • collaborative team environment
  • serving as primary contact for payroll inquiries

Nice-to-have

  • continuous learning in payroll field
  • innovative company culture
  • global impact on future of work

Key Requirements

  • experience in a payroll customer service role
  • advanced knowledge in specific jurisdictions
  • experience in customer support platforms like Zendesk
  • experience with collaboration tools such as Slack and Notion
  • ability to effectively engage with diverse stakeholders
  • manage multiple priorities

Work Rights

Not specified

Tailored Resume

Cover Letter