Student Affairs Officer

The University of Sydney

Sydney, NSW, Australia
Base: $103,185 - $111,237; bonus/equity: not speci...
Strong written and verbal communication skills
Ability to interpret and apply policies
Experience in complaints handling or case management
This role involves managing a caseload of student complaints and conduct matters to ensure fair and timely resolution in line with University policies

Job Summary

  • This role involves managing a caseload of student complaints and conduct matters to ensure fair and timely resolution in line with University policies.
  • The successful candidate will communicate sensitively with students and staff while drafting clear correspondence and briefing notes.
  • Employees must have unrestricted work rights in Australia for the duration of this employment as visa sponsorship is not available.

Matching Summary

This role involves managing a caseload of student complaints and conduct matters to ensure fair and timely resolution in line with University policies.

Salary

Base: $103,185 - $111,237; Bonus/Equity: Not specified; Benefits: 17% superannuation

Skills & Requirements

Must-have

  • strong written and verbal communication skills
  • ability to interpret and apply policies
  • experience in complaints handling or case management

Nice-to-have

  • confidence in handling sensitive matters with empathy
  • experience in higher education or public sector
  • commitment to cultural safety and trauma-informed practice

Key Requirements

  • Unrestricted work rights in Australia required
  • Experience in complaints handling or case management preferred
  • Ability to maintain accurate confidential records

Work Rights

Must have unrestricted work rights in Australia

Tailored Resume

Cover Letter