Base: $95,361 - $102,302; bonus/equity: not specif...
Hybrid
Leading frontline library teams
Delivering face-to-face services
Managing virtual service points
The University of Queensland is seeking a Coordinator for Client Experience to lead a team that enhances the library experience across multiple campuses through high-quality service delivery. The role emphasizes people leadership and service innovation, ideal for individuals who thrive in dynamic, client-focused environments
Job Summary
This role involves leading a team of around ten Client Experience staff to ensure high-quality support across four campuses.
The position offers a base salary range of $95,361 - $102,302 plus 17% superannuation.
Candidates must have proven experience supervising frontline library or information services teams in a client-focused environment.
Matching Summary
Match Score: 85
The University of Queensland is seeking a Coordinator for Client Experience to lead a team that enhances the library experience across multiple campuses through high-quality service delivery. The role emphasizes people leadership and service innovation, ideal for individuals who thrive in dynamic, client-focused environments.
Salary
Base: $95,361 - $102,302; Bonus/Equity: Not specified; Benefits: 17% super, 17.5% leave loading, parental leave, study discount
Skills & Requirements
Must-have
Leading frontline library teams
Delivering face-to-face services
Managing virtual service points
Staff development and coaching
Workforce planning capabilities
Nice-to-have
Experience in higher education environment
Strong emotional intelligence
Ability to manage changing priorities
Collaborative team player
Problem-solving skills
Key Requirements
Relevant degree with significant experience
Supervisory experience in academic or research libraries
Unrestricted work rights in Australia required
No employer sponsored work rights available
Work Rights
Must maintain unrestricted work rights in Australia