Head Of Client Onboarding

Liven Pty Ltd

Banten, Indonesia
On-site
Saas client onboarding leadership
Cross-functional team collaboration
Enterprise saas implementations
Liven Pty Ltd is seeking a Head of Client Onboarding to lead the onboarding strategy and execution for its global SaaS products, primarily focused on the APAC region. The ideal candidate will have extensive experience in SaaS client onboarding, a strong operational mindset, and the ability to collaborate across multiple functions to ensure high-quality delivery

Job Summary

  • Liven is a leading global provider of data, technology, and customer experience solutions for the hospitality industry, serving over 6,000 venues and millions of diners worldwide.
  • The Head of Client Onboarding role is mission-critical and responsible for owning and scaling the end-to-end onboarding experience across all Liven products globally, with a primary operational focus on APAC.
  • This senior SaaS leadership position requires strong leadership, operational discipline, and cross-functional alignment to ensure consistent, high-quality delivery as the company scales.

Matching Summary

Match Score: 85

Liven Pty Ltd is seeking a Head of Client Onboarding to lead the onboarding strategy and execution for its global SaaS products, primarily focused on the APAC region. The ideal candidate will have extensive experience in SaaS client onboarding, a strong operational mindset, and the ability to collaborate across multiple functions to ensure high-quality delivery.

Skills & Requirements

Must-have

  • SaaS client onboarding leadership
  • cross-functional team collaboration
  • enterprise SaaS implementations
  • payments and POS integrations
  • APAC regional operational focus
  • onboarding KPI tracking
  • executive communication skills

Nice-to-have

  • hybrid SaaS and hardware models
  • capacity planning and forecasting
  • onboarding orchestration tools
  • multi-country SaaS onboarding experience
  • analytics dashboard familiarity
  • board-level presentation experience

Key Requirements

  • 12+ years SaaS onboarding leadership
  • experience with global or multi-region SaaS companies
  • strong understanding of SaaS onboarding models
  • experience in payments, POS, or platform integrations
  • success scaling onboarding in high-growth SaaS
  • cross-functional leadership across Sales, Product, Engineering, Finance
  • experience operating across APAC markets

Work Rights

Not specified

Tailored Resume

Cover Letter