Senior Production Readiness Manager

Workday

India
Fully remote
7+ years technical support experience
5+ years customer support or consulting
Erp system performance expertise
Workday is seeking a Senior Production Readiness Manager to support large deployments and ensure performance testing and customer satisfaction. The role emphasizes technical expertise, project management, and strong customer relations within a fully remote working environment

Job Summary

  • The role combines technical expertise, project management, and customer relations to ensure successful performance testing and transition to production for large deployments.
  • As the voice of the customer, the manager takes full ownership of engagements, building strong relationships with customers and implementation partners while driving issue resolution.
  • Workday offers a flexible work approach allowing teams to spend at least half their time in-office or with customers while maintaining a remote-friendly schedule.

Matching Summary

Match Score: 85

Workday is seeking a Senior Production Readiness Manager to support large deployments and ensure performance testing and customer satisfaction. The role emphasizes technical expertise, project management, and strong customer relations within a fully remote working environment.

Skills & Requirements

Must-have

  • 7+ years technical support experience
  • 5+ years customer support or consulting
  • ERP system performance expertise
  • Workday architecture knowledge
  • Project management skills
  • Customer escalation management

Nice-to-have

  • Crisis management experience
  • HR and Payroll application experience
  • Strong storytelling ability
  • Ambiguity tolerance in fast-paced environment
  • Self-driven learning capability

Key Requirements

  • BS or MS in Technical Degree
  • 7+ years technical support experience
  • 5+ years ERP performance experience
  • APJ shift availability (6:30am-3:30pm India time)

Work Rights

Not specified

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