Product Support Operations Representative

Caterpillar UK

Mossville, IL, US
Base: $112,710.00 - $169,060.00; bonus/equity: inc...
Onsite
Prior experience in product support role
Experience with creation of technical documents
Bachelor's degree in accredited engineering curriculum
Caterpillar UK is seeking a Product Support Operations Representative in Mossville, IL, to provide technical support and develop tools for customers and dealers related to the Datacenter Aftertreatment business. The role emphasizes customer service, collaboration, and problem-solving, requiring a combination of technical knowledge and customer-facing experience

Job Summary

  • The role involves providing commissioning, service support, and direct customer support for Caterpillar's Datacenter Aftertreatment business.
  • Candidates must possess a Bachelor's degree in an accredited Engineering curriculum or technical degree.
  • Relocation assistance is available for this position, which requires working onsite five days a week.

Matching Summary

Match Score: 85

Caterpillar UK is seeking a Product Support Operations Representative in Mossville, IL, to provide technical support and develop tools for customers and dealers related to the Datacenter Aftertreatment business. The role emphasizes customer service, collaboration, and problem-solving, requiring a combination of technical knowledge and customer-facing experience.

Salary

Base: $112,710.00 - $169,060.00; Bonus/Equity: Incentive bonus mentioned; Benefits: Medical, dental, vision, 401(k), HSA, FSA, paid time off, tuition reimbursement

Skills & Requirements

Must-have

  • Prior experience in product support role
  • Experience with creation of technical documents
  • Bachelor's degree in accredited Engineering curriculum

Nice-to-have

  • Dealer Partnership and Performance experience
  • NPI Product Support development and deployment
  • Customer-facing field engineering roles

Key Requirements

  • Prior experience in product support role
  • Prior experience in customer-facing field engineering roles
  • Visa sponsorship not available

Work Rights

Not specified

Tailored Resume

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