Sme Genesys Voice Network Eng

Unisys UK

Bangalore, India
8+ years voice & cloud contact center support
4+ years cloud contact center as a service
Basic understanding of network infrastructure design
Responsible for supporting Telecom infrastructure and associated technologies

Job Summary

  • Responsible for supporting Telecom infrastructure and associated technologies.
  • Provide support for Global Contact Center ACD and audio/video conferencing.
  • Coordinate testing and support of Cloud Contact Center Disaster Recovery plans.

Matching Summary

Responsible for supporting Telecom infrastructure and associated technologies.

Skills & Requirements

Must-have

  • 8+ years Voice & Cloud Contact Center support
  • 4+ years Cloud Contact Center as a Service
  • Basic understanding of Network Infrastructure Design

Nice-to-have

  • Ability to work in a 24x7 Support environment
  • Experience with emerging technologies

Key Requirements

  • Experience with Nice InContact, 8x8, Ringcentral
  • Knowledge of Avaya, Cisco, Genesys SIP

Work Rights

Not specified

Tailored Resume

Cover Letter