The role involves providing technical and functional support to clients via phone and ticketing systems for complex fiscal and legal software
Job Summary
The role involves providing technical and functional support to clients via phone and ticketing systems for complex fiscal and legal software.
Candidates will be responsible for reproducing system errors in internal test environments and collaborating with development teams to resolve incidents.
The company offers a hybrid work model, flexible policies for work-life balance, and comprehensive benefits including mental health days.
Matching Summary
The role involves providing technical and functional support to clients via phone and ticketing systems for complex fiscal and legal software.
Skills & Requirements
Must-have
Experience in B2B Software Support
Knowledge of Oracle or SQL databases
Degree in Information Systems or similar
Incident reproduction and testing skills
Remote access troubleshooting capabilities
Nice-to-have
Experience with fiscal obligations software
Knowledge of federal and state tax laws
Background in accounting or legal sectors
Ability to create FAQ documentation
Strong performance management focus
Key Requirements
Formal education in Information Systems or related field