The Front Office Supervisor will support the Front Office Manager and oversee day-to-day operations including staff, night audit, valets, and PBX operators
Job Summary
The Front Office Supervisor will support the Front Office Manager and oversee day-to-day operations including staff, night audit, valets, and PBX operators.
This role requires ensuring the Front Desk Staff provides exemplary service to deliver a memorable guest experience while serving as the initial point of escalation for any issues.
The successful candidate must embody the hotel culture, manage department schedules, and act as Property Manager on Duty in the absence of senior leadership.
Matching Summary
The Front Office Supervisor will support the Front Office Manager and oversee day-to-day operations including staff, night audit, valets, and PBX operators.
Skills & Requirements
Must-have
Previous hospitality supervisory experience
Experience in hotel Front Desk positions
Strong sense of ownership
Proven experience in guest relations
Nice-to-have
Ability to use technology like iPads
Top notch phone and customer service skills
Prior experience with coaching and training a team