Everhealth - Customer Support Associate (remote, Ontario)

Everhealth (GoodTherapy Org)

Ontario, Canada
Base: $20 - $30ph cad; bonus/equity: not specified...
Hybrid
Exceptional customer service skills
Technical skills
Fast-paced environment
Interact with customers (therapists and those seeking therapy), work with marketing on product initiatives, and support the technology team with feedback

Job Summary

  • Interact with customers (therapists and those seeking therapy), work with marketing on product initiatives, and support the technology team with feedback.
  • Respond to inbound support inquiries via email, phone, and live chat, educate customers on platform utilization, and foresee future challenges.
  • The company offers a flexible work environment, robust wellness benefits, an annual wellness stipend, flexible time-off, an employee stock purchase program, and an RRSP with a company match.

Matching Summary

Interact with customers (therapists and those seeking therapy), work with marketing on product initiatives, and support the technology team with feedback.

Salary

Base: $20 - $30/hr CAD; Bonus/Equity: Not specified; Benefits: Robust wellness benefits, annual wellness stipend, FTO, ESPP, RRSP with 4% match

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Technical skills
  • Fast-paced environment
  • Handle calls, emails, live chats
  • Salesforce or other CRMs
  • MS Office and Google Business Apps
  • Attention to detail
  • Juggling technical tasks

Nice-to-have

  • Problem solver
  • Multi-task like a boss
  • Master craft in healthcare-tech
  • Knack for listening
  • Identify problem points
  • Create clear solutions
  • Vibe with culture
  • Challenge the status quo

Key Requirements

  • 2+ years customer service experience
  • Bachelor's degree
  • Sales experience preferred
  • Must be eligible to work without sponsorship

Work Rights

Not specified

Tailored Resume

Cover Letter