Hybrid (at least 50% of time in-office each quarter)
3 years experience with saas enterprise software
Basic knowledge of object oriented programming languages
Ability to read and analyze log files
Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Warsaw, Poland. The role focuses on delivering customer service and technical solutions for SaaS products, requiring strong communication skills and a background in enterprise software support
Job Summary
The role involves handling a queue of support cases and prioritizing issues based on severity and customer impact.
Workday offers flexible work schedules allowing employees to spend at least half their time in the office while maintaining remote flexibility.
Candidates must collaborate with Product Managers, QA, and Development teams to determine solutions for business-critical issues.
Matching Summary
Match Score: 85
Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Warsaw, Poland. The role focuses on delivering customer service and technical solutions for SaaS products, requiring strong communication skills and a background in enterprise software support.
Salary
Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules
Skills & Requirements
Must-have
3 years experience with SaaS Enterprise software
Basic knowledge of Object Oriented Programming languages
Ability to read and analyze log files
Basic knowledge of SQL syntax
Experience with API client tools like Postman
Nice-to-have
Demonstrable ability to support HCM or Talent solutions
Previous experience with SOAP, WSDL, XML integrations
Experience building internal documentation
Resilience when faced with tight resolution timeframes
Experience with health monitoring tools
Key Requirements
3 years of experience with SaaS Enterprise software
Confident communicator verbally and in writing
Ability to engage multiple teams for critical issue resolution