Key Account Order Management Representative

GN Audio/Hearing

Xiamen, China
Edi order monitoring
Customer purchase lifecycle management
Key account edi order management
We are the KAS Order Management Team, coordinating between departments, countries, and stakeholders and managing the full lifecycle of customer purchases

Job Summary

  • We are the KAS Order Management Team, coordinating between departments, countries, and stakeholders and managing the full lifecycle of customer purchases.
  • Every day, we monitor EDI orders, resolve issues, keep customers informed, and handle many queries in close collaboration with Sales, Operations, Customer Care, Master Data, IT, and Finance.
  • We focus on strong relationships, responsiveness, and accuracy, proactively identifying and resolving issues while combining a structured, tactical approach with strategic thinking – and we always back each other up when something is unclear.

Matching Summary

We are the KAS Order Management Team, coordinating between departments, countries, and stakeholders and managing the full lifecycle of customer purchases.

Skills & Requirements

Must-have

  • EDI order monitoring
  • Customer purchase lifecycle management
  • Key account EDI order management
  • English written and verbal communication
  • Basic IT tools confidence

Nice-to-have

  • Collaborative and supportive team
  • Creative problem-solving skills
  • Empathetic attitude
  • Structured tactical approach
  • Strategic thinking

Key Requirements

  • Proficient in Microsoft Office and Salesforce
  • Experience with EDI order processing
  • Strong organizational skills
  • Attention to detail
  • Ability to coordinate in a fast-paced environment
  • Excellent English communication skills
  • Collaborative team player
  • Basic accounting/financial knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter