The Assistant Manager, Elite Services will assist in developing business with Junket Operators and Overseas Premium Direct Marketing, serving as a key contact for overseas/local fixed room and casual junkets
Job Summary
The Assistant Manager, Elite Services will assist in developing business with Junket Operators and Overseas Premium Direct Marketing, serving as a key contact for overseas/local fixed room and casual junkets.
Primary responsibilities include liaising with key persons from Overseas Junkets, ensuring patron needs are met, monitoring gaming areas, and coordinating elite patron arrivals.
The role requires maintaining updated junket staff lists, suggesting service improvement initiatives, resolving gaming disputes, and performing program settlements.
Matching Summary
The Assistant Manager, Elite Services will assist in developing business with Junket Operators and Overseas Premium Direct Marketing, serving as a key contact for overseas/local fixed room and casual junkets.
Skills & Requirements
Must-have
Liaise with overseas junkets
Manage day-to-day operations
Ensure patron satisfaction
Dispute resolution in gaming areas
Maintain updated staff lists
Nice-to-have
Positive flair and vibes
Energetic and creative
Adaptable to changing circumstances
Charismatic and confident
Key Requirements
Minimum 5 years gaming industry experience
Experience in Elite Services/Premium Direct/junket operations
College Graduate and above preferred
Excellent English communication skills
Ability to communicate in other Asian languages is preferred