Swift Client Services Lead (m/w/d)

Broadridge Financial Solutions Inc

Hybrid
Swift alliance access experience
Swift gateway technical expertise
Team leadership and coaching skills
The role involves leading a team responsible for the stable, secure, and efficient operation of the global SWIFT Service Bureau

Job Summary

  • The role involves leading a team responsible for the stable, secure, and efficient operation of the global SWIFT Service Bureau.
  • Candidates must possess deep technical knowledge of SWIFT interfaces including Alliance Access, Gateway, and Web Platform.
  • The position requires strong leadership skills to foster a service-oriented culture while managing complex client incidents.

Matching Summary

The role involves leading a team responsible for the stable, secure, and efficient operation of the global SWIFT Service Bureau.

Skills & Requirements

Must-have

  • SWIFT Alliance Access experience
  • SWIFT Gateway technical expertise
  • Team leadership and coaching skills
  • 2nd Level support for global clients
  • Incident management process ownership

Nice-to-have

  • Experience with AI tools in workflows
  • ITIL or PMP certification preferred
  • Background in financial messaging systems
  • Automation and scripting capabilities
  • Matrix organization experience

Key Requirements

  • Multiple years of experience in SWIFT environment
  • Degree in IT or Business Administration
  • German and English language proficiency
  • Work authorization required for Germany
  • Availability for on-call and weekend duties

Work Rights

Must have work authorization for Germany

Tailored Resume

Cover Letter