Senior Consultant, Cx And Market Research

Sun Life

Base: 90,000 - 140,000; bonus/equity: not specifie...
Hybrid
Client data analysis
Cx improvement insights
Client experience measurement
Leverage multiple sources of client data to create VOC insights that drive action to enhance the client experience and business outcomes

Job Summary

  • Leverage multiple sources of client data to create VOC insights that drive action to enhance the client experience and business outcomes.
  • Support the development of short- and long-term plans to improve client experiences that will increase our scores by leading action planning activities across business units and track progress.
  • We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada.

Matching Summary

Leverage multiple sources of client data to create VOC insights that drive action to enhance the client experience and business outcomes.

Salary

Base: 90,000 - 140,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Client data analysis
  • CX improvement insights
  • Client experience measurement
  • Market research studies
  • Qualitative and quantitative methodologies
  • Client journey understanding

Nice-to-have

  • Client-obsessed culture
  • Collaboration and influencing skills
  • Effective listening and communication
  • Problem-solving skills
  • Presenting compelling arguments

Key Requirements

  • Minimum of 7 years of experience
  • University degree or equivalent experience
  • Experience with online surveys (Qualtrics)
  • Government of Canada Reliability Status security clearance

Work Rights

Government of Canada Reliability Status security clearance

Tailored Resume

Cover Letter