Act as the key interface between business and IT, advising on digital transformation initiatives and ensuring effective business-IT alignment across the Customer Service domain
Job Summary
Act as the key interface between business and IT, advising on digital transformation initiatives and ensuring effective business-IT alignment across the Customer Service domain.
Steer the development and implementation of business strategies from the IT perspective, identify and evaluate new IT trends, and oversee IT activities within Sales, Marketing & Customer Service.
Lead change management initiatives, build relationships with stakeholders, and initiate innovation and digitalization projects.
Matching Summary
Act as the key interface between business and IT, advising on digital transformation initiatives and ensuring effective business-IT alignment across the Customer Service domain.
Skills & Requirements
Must-have
Digital transformation initiatives
Business-IT alignment
IT trends and technologies
Change management initiatives
Stakeholder relationship management
Nice-to-have
Holistic technology-neutral perspective
Cross-functional thinking
Thought leadership activities
Key Requirements
Degree in Business Informatics, Business Administration, Computer Science, or comparable
Several years of IT Strategy & Consulting experience