Customer Support Agent (healthcare - Philippines)

Oneimaging

Philippines
Base: $1,000pm usd; bonus/equity: not specified; b...
Fully remote
Inbound communications management
Multi-channel customer engagement
Problem resolution and objection handling
OneImaging is seeking a Customer Support Agent to manage inbound communications and assist members in navigating their radiology services. The ideal candidate will have strong communication skills, a background in customer service, and a commitment to member satisfaction

Job Summary

  • Engage members and partners via phone, text, email, and chat to answer questions, guide them through the One Imaging member journey, and support exam scheduling.
  • Utilize available resources and critical thinking to accurately and politely solve member problems, aiming for on-call resolution whenever possible.
  • Work from home with a flexible schedule and opportunities for professional development and growth.

Matching Summary

Match Score: 85

OneImaging is seeking a Customer Support Agent to manage inbound communications and assist members in navigating their radiology services. The ideal candidate will have strong communication skills, a background in customer service, and a commitment to member satisfaction.

Salary

Base: $1,000/mo USD; Bonus/Equity: Not specified; Benefits: Work from home and flexible schedule

Skills & Requirements

Must-have

  • Inbound communications management
  • Multi-channel customer engagement
  • Problem resolution and objection handling
  • Cross-functional team collaboration
  • Meeting performance targets

Nice-to-have

  • Empathy and positive disposition
  • Building member trust and confidence
  • Adaptability to changing workflows

Key Requirements

  • 2+ years customer service experience
  • Exceptional English Proficiency (C2-level)
  • High school diploma required

Work Rights

Not specified

Tailored Resume

Cover Letter