The Front Office Supervisor will support the Front Office Manager and oversee day-to-day operations including staff for the Front Desk, Night Audit, Valets, and PBX
Job Summary
The Front Office Supervisor will support the Front Office Manager and oversee day-to-day operations including staff for the Front Desk, Night Audit, Valets, and PBX.
This role requires ensuring the Front Desk Staff provides exemplary service to all hotel guests to deliver a memorable guest experience.
The supervisor serves as the initial point of escalation for guest inquiries and coordinates with other departments to maintain top-level service standards.
Matching Summary
The Front Office Supervisor will support the Front Office Manager and oversee day-to-day operations including staff for the Front Desk, Night Audit, Valets, and PBX.
Skills & Requirements
Must-have
Previous hospitality supervisory experience
Experience in hotel Front Desk positions
Excellent communication skills written and verbal
Ability to use technology tables iPads computers
Prior experience with coaching and training a team
Nice-to-have
Enthusiastic fun and energetic personality
Strong sense of ownership in work
Proven experience in guest relations
Ability to handle stressful high pressure situations