Chef De Service, Centre De Réponse À La Clientèle / Manager Customer Response Centre

AIRBUS DS GEO SA

Mirabel, Quebec, Canada
Attractive salary; annual bonus; group insurance p...
Hybrid
10 years engineering or maintenance experience
10 years team management or supervision experience
Knowledge of aircraft systems and structures
Airbus DS GEO SA is seeking a Department Manager for the A220 Customer Response Center in Mirabel, Quebec. The ideal candidate should have extensive experience leading technical teams, strong knowledge of aircraft systems, and a background in customer support, while being comfortable in a fast-paced environment

Job Summary

  • This role involves leading a 24/7 technical support service team to ensure the efficient global operation of the A220 fleet.
  • The position requires managing front-line, support, and shift lead teams while maintaining excellent relationships with customers at all levels.
  • Candidates will benefit from an attractive salary, annual bonus, hybrid working policy, and access to over 10,000 e-learning courses.

Matching Summary

Match Score: 85

Airbus DS GEO SA is seeking a Department Manager for the A220 Customer Response Center in Mirabel, Quebec. The ideal candidate should have extensive experience leading technical teams, strong knowledge of aircraft systems, and a background in customer support, while being comfortable in a fast-paced environment.

Salary

Attractive salary; Annual bonus; Group insurance plan, pension plan, share purchase plan

Skills & Requirements

Must-have

  • 10 years engineering or maintenance experience
  • 10 years team management or supervision experience
  • Knowledge of aircraft systems and structures
  • Experience leading technical teams in aviation
  • Customer support experience in airline operations

Nice-to-have

  • Ability to work under pressure with tight deadlines
  • Strong interpersonal and communication skills
  • Willingness to be available outside office hours
  • Experience managing 24/7 operational environments
  • Proven track record in process improvement initiatives

Key Requirements

  • Minimum 10 years in aircraft engineering or maintenance
  • Minimum 10 years in team management or supervision
  • Deep knowledge of aircraft systems and structures
  • Demonstrated ability to manage variable environments
  • Outstanding communication and decision-making skills

Work Rights

Not specified

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