Customer Service Advisor - Digital Intake - Taguig 2026

Concentrix

Taguig, Philippines
Inbound and outbound calls
Internet customer support
Resolve routine problems
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • Inbound and outbound calls
  • Internet customer support
  • Resolve routine problems
  • Meet contractual KPIs
  • Listen attentively to customer needs
  • Maintain basic product knowledge

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customers
  • Participate in improvement activities
  • Offer additional products/services
  • Work as a team member
  • Demonstrate patience

Key Requirements

  • High school diploma
  • Three to six months experience preferred
  • Strong computer navigation skills
  • Ability to communicate effectively
  • Dependable with strong attention to detail
  • Skilled in multi-tasking
  • Tolerance for repetitive work

Work Rights

Not specified

Tailored Resume

Cover Letter