Chef De Service, Centre De Réponse À La Clientèle / Manager Customer Response Centre

KID-Systeme

Mirabel, Quebec, Canada
Hybrid
Lead technical teams
Knowledge of airline operations
Aircraft systems and structures knowledge
You will lead the Technical Support Service team responsible for providing and coordinating the support necessary to ensure the efficient operation of the A220 fleet globally

Job Summary

  • You will lead the Technical Support Service team responsible for providing and coordinating the support necessary to ensure the efficient operation of the A220 fleet globally.
  • The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.
  • This position involves occasional business travel (worldwide).

Matching Summary

You will lead the Technical Support Service team responsible for providing and coordinating the support necessary to ensure the efficient operation of the A220 fleet globally.

Skills & Requirements

Must-have

  • Lead technical teams
  • Knowledge of airline operations
  • Aircraft systems and structures knowledge
  • 24/7 operational environment
  • Customer support experience

Nice-to-have

  • Cross-functional collaboration
  • Continuous team development
  • Process efficiency initiatives

Key Requirements

  • 10 years engineering or maintenance experience
  • 10 years management or supervision experience
  • Ability to manage a variable environment
  • Strong decision-making skills
  • Outstanding communication skills
  • Strong interpersonal qualities

Work Rights

Not specified

Tailored Resume

Cover Letter