Customer Success Manager - Apac

Workday

Kuala Lumpur, Malaysia
Customer success management
Saas enterprise software
Cross-functional collaboration
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • The Global Customer Success (GCS) team engages every customer to ensure significant value throughout their Workday journey.
  • As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS enterprise software
  • cross-functional collaboration
  • customer relationship building
  • issue resolution and escalation management

Nice-to-have

  • sun-drenched optimism and drive
  • courageous collaborators
  • curious minds
  • empathy and shared enthusiasm

Key Requirements

  • 3+ years of experience in customer facing roles
  • 2+ years of proven track record of collaborating with customers
  • Fluency in Mandarin is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter