The GCMS Platform Support Lead is responsible for supporting users of the Global Complaints Management System (GCMS), driving proactive platform improvements, and assuring platform stability
Job Summary
The GCMS Platform Support Lead is responsible for supporting users of the Global Complaints Management System (GCMS), driving proactive platform improvements, and assuring platform stability.
Responsibilities include leading system & data design strategy for global reporting needs, managing third-party service provider access, and owning the prioritization of the feature and capability roadmap.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development, alongside a culture that respects and celebrates individual talents and backgrounds.
Matching Summary
The GCMS Platform Support Lead is responsible for supporting users of the Global Complaints Management System (GCMS), driving proactive platform improvements, and assuring platform stability.
Skills & Requirements
Must-have
GCMS platform support
Global reporting needs
PowerBI or Cognos knowledge
Data driven decision maker
Process methodology application
Nice-to-have
Excited with change
Customer experience enhancement
Proactive issue management
Navigate through organization
Culture of inclusion and belonging
Key Requirements
3+ years experience as Business Analyst or Product Owner