Dynatrace Support Engineer

DXC Technology UK

Sp, United Kingdom
Competitive salary; not specified; various benefit...
Hybrid
Dynatrace deployment and maintenance
Performance monitoring tools
Troubleshooting dynatrace environments
The Dynatrace Support Engineer is responsible for providing technical support and expertise in the deployment, configuration, and maintenance of Dynatrace solutions

Job Summary

  • The Dynatrace Support Engineer is responsible for providing technical support and expertise in the deployment, configuration, and maintenance of Dynatrace solutions.
  • Key Responsibilities include providing first and second-level support, responding to customer inquiries, diagnosing and troubleshooting performance issues, and performing root cause analysis.
  • DXC Technology offers various benefits, competitive salary, and opportunities for career development in a pleasant, multinational work environment.

Matching Summary

The Dynatrace Support Engineer is responsible for providing technical support and expertise in the deployment, configuration, and maintenance of Dynatrace solutions.

Salary

competitive salary; Not specified; Various benefits

Skills & Requirements

Must-have

  • Dynatrace deployment and maintenance
  • Performance monitoring tools
  • Troubleshooting Dynatrace environments
  • Incident management for Dynatrace
  • Root cause analysis for issues
  • Dynatrace configuration and administration

Nice-to-have

  • Customer service abilities
  • Collaboration with internal teams
  • Training customers and internal teams
  • Developing and maintaining documentation
  • Improving support processes

Key Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
  • Experience supporting and managing Dynatrace solutions
  • Strong background in application performance monitoring
  • Experience with Infrastructure technologies
  • Experience with cloud platforms and container technologies
  • Proficiency in Dynatrace Managed environment configuration

Work Rights

Not specified

Tailored Resume

Cover Letter