Not specified (assumed office-based due to the nature of the role).
3+ years customer success experience
Strong verbal and written english skills
Experience with salesforce or similar crm
Solera is seeking an Inside Customer Success Representative to enhance customer relationships and drive customer loyalty primarily for large and medium-sized accounts. The ideal candidate will possess strong customer-facing skills, a results-oriented mindset, and the ability to navigate a fast-paced, dynamic environment
Job Summary
The role involves representing the company as a face for Solera while building strong relationships with large and medium-sized customers.
Responsibilities include managing customer accounts, driving retention through loyalty initiatives, and acting as an escalation point for support issues.
The ideal candidate will collaborate with account managers to create joint success plans and deeply understand the Omnitracs platform capabilities.
Matching Summary
Match Score: 85
Solera is seeking an Inside Customer Success Representative to enhance customer relationships and drive customer loyalty primarily for large and medium-sized accounts. The ideal candidate will possess strong customer-facing skills, a results-oriented mindset, and the ability to navigate a fast-paced, dynamic environment.
Skills & Requirements
Must-have
3+ years customer success experience
Strong verbal and written English skills
Experience with Salesforce or similar CRM
Ability to work independently
Conflict resolution and problem-solving skills
Nice-to-have
French language proficiency
Knowledge of DOT/FMCSA/CSA regulations
Familiarity with Five9 platform
Experience in transportation industry
Consultative selling approach
Key Requirements
Bachelor's degree or equivalent work experience
3+ years in customer success or account management