Remote Response Associate, Roadside Assistance Csr

Agero

Medford, Massachusetts, United States
Not specified; not specified; not specified
Remote
Inbound call handling
Empathetic communication
Dispatch coordination
Agero is the #1 B2B provider of digital driver assistance services with over 150 million vehicle coverage points

Job Summary

  • Agero is the #1 B2B provider of digital driver assistance services with over 150 million vehicle coverage points.
  • Response Associates serve as the first point of contact for customers experiencing vehicle breakdowns and emergencies.
  • The role requires coordinating directly with external providers to ensure accurate and rapid dispatch of tow trucks.

Matching Summary

Agero is the #1 B2B provider of digital driver assistance services with over 150 million vehicle coverage points.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Inbound call handling
  • Empathetic communication
  • Dispatch coordination
  • High-stress situation management
  • Remote work capability

Nice-to-have

  • Quick decision making under pressure
  • Calm demeanor during emergencies
  • Strong organizational skills

Key Requirements

  • Full-time availability for rotating shifts
  • Ability to start between 4am and 11pm EST
  • Willingness to travel to Medford for initial onboarding

Work Rights

Not specified

Tailored Resume

Cover Letter