Servicenow Platform Support Analyst

Computacenter Plc

Hatfield, United Kingdom
**
Servicenow platform support experience
Second line incident triaging and resolution
Strong root cause analysis skills
** Computacenter Plc is seeking a ServiceNow Platform Support Analyst to provide second-line support for their ServiceNow IT Service Management platform. The role involves incident resolution, collaboration with various teams, and a focus on maintaining system integrity and documentation. **

Job Summary

  • The role involves providing second-level support for the critical 24/7 ServiceNow IT Service Management system used internally and by customers globally.
  • Candidates will be responsible for triaging incidents, performing root cause analysis on recurring issues, and managing integrations via dashboards.
  • This is a hybrid position based in Hatfield, UK, requiring office attendance twice a week for team meetings and collaboration.

Matching Summary

Match Score: 75

** Computacenter Plc is seeking a ServiceNow Platform Support Analyst to provide second-line support for their ServiceNow IT Service Management platform. The role involves incident resolution, collaboration with various teams, and a focus on maintaining system integrity and documentation. **

Skills & Requirements

Must-have

  • ServiceNow platform support experience
  • Second line incident triaging and resolution
  • Strong root cause analysis skills
  • Understanding of ServiceNow best practices
  • Experience with ITSM modules like CMDB

Nice-to-have

  • ServiceNow Certified System Administrator CSA
  • Enterprise ITSM background with Remedy
  • Ability to adapt quickly to dynamic environments
  • Proactive and security conscious mindset
  • UK Government SC clearance or willingness to obtain

Key Requirements

  • 1-2 years ServiceNow analyst or admin experience
  • ServiceNow Certified System Administrator (CSA) preferred
  • UK work authorization required
  • SC clearance ideally held or obtainable

Work Rights

Must have UK work authorization; SC clearance ideally held or obtainable

Tailored Resume

Cover Letter