Customer Care Support Specialist

S&P Global

Tokyo, Japan
Not specified
Japanese native with fluent english
1-3 years client services experience
Strong analytical and problem-solving skills
S&P Global is seeking a Customer Care Support Specialist in Tokyo, Japan, to join their Tier 2 support team. The role focuses on providing exceptional customer service in the Maritime & Trade sector, requiring strong problem-solving skills and effective communication

Job Summary

  • The role acts as the primary point of contact for clients, ensuring seamless communication and relationship management within the Maritime & Trade sector.
  • Candidates must troubleshoot technical issues to determine root causes and recommend suitable solutions while maintaining high client retention rates.
  • S&P Global offers comprehensive benefits including health care coverage, flexible downtime, continuous learning resources, and family-friendly perks.

Matching Summary

Match Score: 85

S&P Global is seeking a Customer Care Support Specialist in Tokyo, Japan, to join their Tier 2 support team. The role focuses on providing exceptional customer service in the Maritime & Trade sector, requiring strong problem-solving skills and effective communication.

Skills & Requirements

Must-have

  • Japanese native with fluent English
  • 1-3 years client services experience
  • Strong analytical and problem-solving skills

Nice-to-have

  • Experience with Maritime & Trade market data
  • Multi-lingual skills
  • Collaborative and solution-oriented culture

Key Requirements

  • Bachelor's degree required
  • Minimum 1-3 years in client services or support
  • Native Japanese speaker with fluent English proficiency

Work Rights

Not specified

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