Product Support Specialist -ecommerce

CBA New Digital Businesses Pty Ltd

Australia
**
Ecommerce product knowledge
Technical troubleshooting expertise
Payment gateway knowledge
** CBA New Digital Businesses Pty Ltd is seeking a Product Support Specialist for its eCommerce team, focusing on providing excellent customer care in a remote setting. The ideal candidate should have experience in eCommerce, technical troubleshooting, and a strong customer service orientation, with a flexible schedule to accommodate rotating shifts. **

Job Summary

  • You’ll be working within Merchant Solutions, as part of Business Banking (BB), supporting customers to operate and grow their business through innovative payment solutions.
  • Responsibilities include understanding eCommerce products, providing world-class customer support, and handling risk management activities.
  • We offer a rotating roster between 7am to 7pm Monday to Sunday, with the flexibility to work from home or from any of our offices around Australia.

Matching Summary

Match Score: 75

** CBA New Digital Businesses Pty Ltd is seeking a Product Support Specialist for its eCommerce team, focusing on providing excellent customer care in a remote setting. The ideal candidate should have experience in eCommerce, technical troubleshooting, and a strong customer service orientation, with a flexible schedule to accommodate rotating shifts. **

Skills & Requirements

Must-have

  • eCommerce product knowledge
  • technical troubleshooting expertise
  • payment gateway knowledge
  • API technical understanding
  • world-class customer support

Nice-to-have

  • passion for finding solutions
  • flexibility for rotating roster
  • ability to pick up new technologies
  • collaboration and excellent customer service

Key Requirements

  • Prior technical troubleshooting expertise
  • Experience with card issuer, financial institution, fintech, or enterprise software/SaaS
  • Experience with high volume inquiries across multiple channels
  • Ability to explain complex concepts simply
  • Risk Mindset

Work Rights

Not specified

Tailored Resume

Cover Letter