Senior Customer Onboarding Specialist - Industry Cloud

Salesforce

Base: $99,400 - $150,300 annually; bonus/equity: n...
Not specified (assumed hybrid).
2-3 years industry cloud or revenue cloud experience
Strong presentation skills for c-suite stakeholders
Consultative engagement with customers
Salesforce is seeking a Senior Customer Onboarding Specialist to enhance the initial customer experience post-sale, focusing on driving customer success with the Salesforce platform. The role requires a blend of technical expertise and strong interpersonal skills to support customers in achieving their business objectives through effective onboarding processes

Job Summary

  • This role serves as the trusted advisor to welcome new Premier customers post-sale and guide them through initial onboarding conversations.
  • The specialist will deliver virtual 1:1 engagements to educate customers on achieving rapid time-to-value using the Salesforce Customer 360 Suite.
  • Candidates must possess strong technical acumen including knowledge of server-to-server web services and front-end/back-end development concepts.

Matching Summary

Match Score: 85

Salesforce is seeking a Senior Customer Onboarding Specialist to enhance the initial customer experience post-sale, focusing on driving customer success with the Salesforce platform. The role requires a blend of technical expertise and strong interpersonal skills to support customers in achieving their business objectives through effective onboarding processes.

Salary

Base: $99,400 - $150,300 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 2-3 years Industry Cloud or Revenue Cloud experience
  • Strong presentation skills for C-suite stakeholders
  • Consultative engagement with customers
  • Knowledge of Object-Oriented design concepts
  • Experience with XML and SOAP web services
  • Proficiency in JavaScript, HTML, CSS, Java, .Net, SQL

Nice-to-have

  • Salesforce Admin certification
  • Platform App Builder certification
  • Advanced Admin or Consultant certifications
  • Passionate learner with growth mindset
  • Agile methodology experience
  • Project management principles understanding

Key Requirements

  • 2+ years relevant work experience
  • Relevant 3rd-level degree or equivalent qualification
  • Hands-on CRM platform experience (Salesforce preferred)

Work Rights

Not specified

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