As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist role involves supporting customers with enquiries, processing credit applications, and providing financial health checks to identify customer needs.
CommBank is committed to supporting Aboriginal and Torres Strait Islander Peoples and offers professional and personal community support through its Indigenous Employee Network.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Financial product knowledge
In-branch technology and digital banking
Problem solving and solution provision
Risk-adverse culture adherence
Ability to work in busy retail environment
Nice-to-have
Clear financial communication skills
Genuine interest in financial wellbeing
Holistic customer solution approach
Career development focus
Indigenous community support involvement
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality