Customer Support Specialist - Open Banking @ing Hubs Ro
ING Hubs Romania
Bucharest, Romania
Troubleshoot api issues
Resolve technical questions
Incident management processes
Provide day-to-day support to external developers by troubleshooting API issues, resolving technical questions, and ensuring timely incident resolution in line with Service Level Agreements (SLAs)
Job Summary
Provide day-to-day support to external developers by troubleshooting API issues, resolving technical questions, and ensuring timely incident resolution in line with Service Level Agreements (SLAs).
Assist new API consumers with onboarding, guiding them through API registration, authentication (OAuth 2.0/SCA), and test environments.
Serve as the voice of the customer inside the organisation by ensuring developer feedback is clearly captured and conveyed internally, identifying patterns, proposing enhancements, and thereby contributing to better API products and services.
Matching Summary
Provide day-to-day support to external developers by troubleshooting API issues, resolving technical questions, and ensuring timely incident resolution in line with Service Level Agreements (SLAs).
Skills & Requirements
Must-have
Troubleshoot API issues
Resolve technical questions
Incident management processes
Onboarding new API consumers
Developer knowledge base maintenance
Capture developer feedback
Nice-to-have
Collaborative environment
Flexible way of working
Passionate about customer success
Energetic and dedicated professional
Initiative and strong drive
Key Requirements
Experience in customer support and client-facing role
Ability to understand client needs
Evaluate, troubleshoot, and follow-up on customer issues