Business Relationship Manager

Freshfields

New York, NY, US
Base: $120,000 to $200,000; bonus/equity: not spec...
Proven it service management experience
Strong analytical and problem-solving skills
Experience with major incident management
This role serves as the primary IT contact for the New York region, ensuring services align with business needs

Job Summary

  • This role serves as the primary IT contact for the New York region, ensuring services align with business needs.
  • The position involves managing relationships with outsourced service providers and participating in major incident management.
  • Candidates will monitor local IT budgets and identify cost optimization opportunities while supporting technology transitions.

Matching Summary

This role serves as the primary IT contact for the New York region, ensuring services align with business needs.

Salary

Base: $120,000 to $200,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Proven IT service management experience
  • Strong analytical and problem-solving skills
  • Experience with major incident management

Nice-to-have

  • Familiarity with ServiceNow tools
  • Ability to build trust-based relationships
  • Resilience in managing challenging conversations

Key Requirements

  • Experience in IT service management
  • Knowledge of modern service management approaches
  • Background in technology change delivery

Work Rights

Not specified

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