Lead Data Support Engineer

Caterpillar of Australia

Kosice, Slovakia
4,600 + euros / month gross; performance related a...
Identify, investigate, monitor, and resolve customer issues
Analyze business requirements and technical gaps
Conduct risk assessments and root cause analysis
As a Lead Data Support Engineer, you will identify, investigate, monitor, and resolve customer issues in accordance with standards and processes

Job Summary

  • As a Lead Data Support Engineer, you will identify, investigate, monitor, and resolve customer issues in accordance with standards and processes.
  • You will play a key role in conducting risk assessments, root cause analysis, corrective actions, quality assurance processes, and routine issue resolution.
  • At Cat Digital, we are committed to fostering a culture of innovation and continuous learning, and we believe in investing in the development of our employees.

Matching Summary

As a Lead Data Support Engineer, you will identify, investigate, monitor, and resolve customer issues in accordance with standards and processes.

Salary

4600+ euros / month gross; Performance related annual cash incentive; Not specified

Skills & Requirements

Must-have

  • Identify, investigate, monitor, and resolve customer issues
  • Analyze business requirements and technical gaps
  • Conduct risk assessments and root cause analysis
  • Communicate client feedback to technology teams
  • Experience with monitoring and alerting solutions
  • Experience with AWS infrastructure and services
  • Proven experience in DataOps

Nice-to-have

  • Customer Focus
  • Systems Thinking
  • Application Design, Architecture
  • Technical Troubleshooting
  • Background in ITIL and/or ITSM process
  • Experience in agile methodology

Key Requirements

  • Proven team leading experience

Work Rights

Not specified

Tailored Resume

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